Kv99's Privacy Policy — How Your Information Is Protected

Kv99 (https://kv99.top) takes your privacy seriously. This Privacy Policy ("Policy") explains what personal information is collected when you use the kv99 platform, how that information is used, and what measures are taken to protect your privacy.

By creating an account, logging in, or using any of our services on kv99, you agree to this Privacy Policy. This Policy is part of our Terms & Conditions should be read together with this policy.

This Privacy Policy is built in accordance with international data protection laws, including those applicable in Bangladesh, and the core principles of the GDPR (General Data Protection Regulation). We never sell, rent, or use your information in any unauthorized manner.

We collect various types of information while you use the kv99 platform. This data falls into two main categories — what you provide directly and what our systems collect automatically.

We never store your password or full payment card number. All sensitive information is stored in encrypted form.

Kv99 uses collected information only for specific purposes. We never use your data for any other purpose without your consent.

• Creating and managing your account and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Providing bonuses, promotions, and loyalty rewards.
• Detecting fraud, money laundering, and other illegal activities.
• Providing customer support and resolving complaints.
• Improving platform performance and developing new features.
• Fulfilling legal obligations and reporting to regulatory authorities.
• Sending relevant offers and promotions with your consent.

Kv99 retains your information for as long as it is needed. Retention periods vary depending on the type of data.

• Account Information: Retained for up to 5 years after account closure — required by legal obligations.
• Financial Transaction Records: Retention of up to 7 years is required under Bangladesh financial regulations.
• Gaming History: For the duration the account is active and 2 years after closure.
• Cookie & Session Data: Until the end of your session, or a maximum of 1 year.
• KYC Documents: 5 years after account closure.

Once the retention period ends, your data is securely deleted or anonymized. Our servers are located in Bangladesh and at certified international data centers.

Kv99 never sells your personal information. However, limited data may be shared with trusted partners in certain circumstances.

• Payment providers: bKash, Nagad, Rocket — only the information necessary to process transactions.
• KYC Verification Service: To verify your identity and age.
• Game Provider: For technical gaming services — gaming session data only, not identity information.
• Law Enforcement Agencies: In the event of a court order or legal obligation.
• Anti-Fraud Service: For fraud detection and prevention.

The kv99 website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored in your browser.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics cookies: Site usage data is collected to improve our services.
• Marketing cookies: To show you relevant ads — you can opt out of these at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some site features to not function properly.

As a kv99 user, you have clear rights over your personal information. We respect those rights and aim to assist you as promptly as possible.

• Access: You have the right to know what information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete information.
• Deletion: You may request that your data be deleted under certain conditions.
• Restriction of processing: In certain circumstances, you may request that the processing of your information be restricted.
• Portability: You may request your information in a commonly used format.
• Marketing opt-out: You may opt out of promotional communications at any time.

Kv99 uses industry-leading security technology to protect your information. Our security infrastructure is continuously updated and tested.

• All data transfers are secured with SSL/TLS 256-bit encryption.
• Stored data is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available for all accounts.
• Regular security audits and penetration testing are conducted.
• Suspicious login attempts are automatically detected and blocked.
• Staff access to data is strictly controlled and fully auditable.

That said, no digital system is 100% secure. While we do our best to protect your data, we also ask that you keep your account password strong and confidential.

Kv99 strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we confirm that we hold data belonging to a minor, that data will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child has created an account on kv99, please contact our support team.

Kv99 may update this Privacy Policy at any time. When changes are made, the date at the top of the page will be updated. For significant changes, a notification will be sent to your registered email.

Continued use of kv99 after any changes takes effect will be considered acceptance of the updated policy. If you have any questions about our Privacy Policy, please contact us.